Answers every call at once
Ten people ring together, ten people get answered. No engaged tone, ever.
← Braeside AI
Braeside Reception · for trades
You're up a ladder. The phone rings. That's a £400 job gone.
It goes to whoever answered first. Braeside Reception answers every call you can't — day, night, Sunday — takes the details, books the job, and texts it to you before you're back down the ladder.
Free for 7 days · no card · keep your own number · live in a day. Or ring the demo.
1 in 4
calls to small firms go unanswered
£18k–£25k
a year for a full-time receptionist
24/7
answered, even the Sunday teatime ones
Unanswered-call figure: a US study of 60m+ calls (Invoca) — the UK picture looks similar. Salary: typical UK range. We'd rather cite real numbers than invent them.
Free for seven days
Give us your web address. We'll build your receptionist.
It reads your website, writes itself, and is answering your phone in about a minute. No card, no contract — if it's not earning its keep by Friday, walk away.
Reading your website…
Three quick ones while it builds. Your answers beat anything we read off your site.
Nearly there — one tap left
Your receptionist is ready
It answers on this number. Nobody but you ever sees it — your customers keep ringing your own number as they always have.
—
We'll ring you a minute after you've done it, so you can hear it answer and see the text arrive. That's the whole thing working, on day one.
Let's do this the quick way instead
Something didn't work at our end.
Or email enquiries@braesideai.com and we'll set it up with you.
Rather hear one first? Ring 0141 673 8802 — that's our own receptionist, doing this job for us.
Show the work
Read a call it handled
Every provider says their AI "sounds human" and asks you to take it on faith. Here's the actual shape of a call, and the lead it texts you at the end.
Example call · 0:48answered by AI
Braeside
Good afternoon, McKenna Plumbing — you're through to the AI assistant, and this call's recorded. How can I help?
Caller
Aye, my boiler's packed in — no hot water at all. Can someone come today?
Braeside
Sorry to hear that. No heat or hot water counts as an emergency, so I'll get you straight through to the on-call engineer. Can I take your name, number and postcode first?
Caller
Derek Wallace, oh-seven-seven-double-oh, nine hundred one-two-three. It's Govan, G51.
Braeside
Thanks Derek — flagging this as urgent and texting the details to the team now. Expect a call back within a few minutes.
TEXT TO YOU — 14:42
Derek Wallace · 07700 900123 · Govan G51
Boiler down, no hot water, wants someone today. Flagged URGENT.
Ring him back first.
Derek Wallace · 07700 900123 · Govan G51
Boiler down, no hot water, wants someone today. Flagged URGENT.
Ring him back first.
An example of the kind of call it handles — not a specific customer. As real, customer-approved recordings come in, they'll replace this. We won't fake one.
How it works
Three things, and none of them are your problem
Step 1
You keep your number
The one on the van, on Google, on ten years of business cards. Your phone rings first, as it always has. Only when nobody picks up does it come to us.
Step 2
We teach it your business
Your hours, your prices, your patch, what you do and don't, and what counts as an emergency worth putting straight through. You talk, we write it down.
Step 3
You get a text
Name, number, and what they want, seconds after they hang up. Booked into the diary if that's what they wanted. Nothing to log into.
What it actually does
A receptionist, not an answering machine
Knows your business
Opening hours, prices, whether you cover their postcode. It answers from what you told us — it doesn't invent things.
Books the job
Checks your real diary and offers the slots you actually have free.
Puts emergencies straight through
A leak coming through a ceiling doesn't get offered a slot on Tuesday. It rings your mobile.
Filters the rubbish
Roughly one call in fourteen is spam. You never hear about those.
Every call written down
Recording, transcript and a plain-English summary — including the ones you'd have missed entirely.
And it doesn't stop at the text. Because Braeside also runs your social and builds your website, a captured lead can flow into your follow-ups and your marketing — the join a receptionist-only company can't make.
The sums
One job a month pays for it twice
A full-time receptionist£18,000–£25,000 a year
An answering service, per call£1.50–£3.00
One boiler replacement you didn't get£2,500
Braeside Receptionfrom £99 a month
Most trades we speak to are missing between five and fifteen calls a week. You don't need to catch many of them.
Price
No contract. Cancel whenever you like.
Answering
£99/month
•Answers every call, 24/7
•Takes the message
•Texts you the lead
•300 minutes included
Answering & booking
Most trades pick this
£199/month
•Everything in Answering
•Books into your diary
•Emergencies to your mobile
•Written for your trade
•600 minutes included
Busy
£349/month
•Everything in Answering & booking
•Several numbers or trades
•Connects to your systems
•1,500 minutes included
Why these numbers: these are done-for-you prices — we build it, train it on your business and manage it, so you never touch a dashboard. Cheaper self-serve tools exist; this isn't one, on purpose. One booked job a month more than covers it. Extra minutes 25p. Your own phone provider may charge to divert calls to us — usually about a penny a minute. We'll tell you before you sign up, not after.
The bit buried in the small print
Yours, and easy to leave
Keep your own number
The one on the van and on Google stays yours. Your phone rings first; we only pick up when you can't.
No contract
Month to month. If it isn't earning its keep, tell us and it stops — no tie-in, no exit fee.
You own every call
The recordings, transcripts and summaries are yours to keep — even the calls you'd otherwise never have known about.
Fair questions
The ones everybody asks
Will it sound like a robot?
Ring the number above and judge for yourself. It says up front that it's an AI and that the call's recorded — we won't pretend otherwise, and neither will it.
Do I have to change my number?
No. You keep it. Your phone rings first; we only pick up when you can't.
What if someone's angry, or it's an emergency?
It doesn't try to handle it. It puts them straight through to your mobile, and if you can't take it, it takes their details and flags it as urgent.
What if it doesn't know the answer?
It says so and takes a message. It's built not to guess — a wrong answer costs you more than a callback does.
How long to set up?
A fifteen-minute call with us, and it's usually live the same day.
Am I tied in?
No. Month to month. If it isn't earning its keep, tell us and it stops.
Fifteen minutes, and you'll know
Tell us what your phone does on a bad week. If we can't help, we'll say so — we'd rather that than a customer who leaves in a month.
Or just ring it: 0141 673 8802 · enquiries@braesideai.com